This training is for anyone who works with sales in the self-storage industry. Designed as a useful foundation course for those new to the industry, it is equally relevant to staff who already have experience selling self-storage but want to up their skills to the next level. The course combines the foundations of sales with some cutting-edge insights into how to sell successfully.
The training will be delivered via Zoom and consists of a combination of content segments followed by exercises in the breakrooms giving you the chance to practice your new sales skills right there during the session.
You will learn:
- How to map out and if necessary, change your mindset to sales
- How to build trust in the sales situation
- Which questions to ask in order to maximise your chances of closing the sale
- When it is a good idea to apply a bit of pressure in the sales situation
- How to close sales without being pushy
- How to identify the four customer types in less than 60 seconds, even if all you have to go on is an email
- All the Do’s and Don’ts for each customer type so you can adapt your pitch to each customer you encounter
- Some psychological principles underpinning successful sales to help you sell more
- How to sell retail products and insurances
- Some useful sales stats to track for yourself in order to improve your own performance.
- How to keep your sales performance high over time
Trainer
Christel Land
All attendees will receive a copy of Christel’s book, Sales and Service: The Cutting Edge of Self Storage included in the delegate fee.
Cost: £145 + VAT
Note: This training is exclusive to SSA UK & FEDESSA members
