YSN Educational Session - Manned vs Unmanned Self Storage

As technological advances in our industry give us more choice over how we operate our businesses, we continue to debate whether unmanned stores are the future.

If you are considering this as an option just how easy is it? And what do you need to consider?

Or are the skills of experienced staff a simply irreplacable value that makes a business stand out against it's competitors?

In this YSN Educational Session we’ll be covering 3 short topics: Manned Vs Un Manned Stores, ID Checking, and Top Tips for Converting Enquiries. From panel discussions, to live demos, as usual this event will be varied and engaging. We have a selection of industry experts lined up to deliver each section and as always there will be a chance to ask questions.

This will be a panel discussion with Dominic Coy (Alert Self Storage) Richie Miller (City Safe Store Ltd) and Mark Simpson (Extra Room Self Storage) looking at Manned vs Unmanned sites.

Gavin Shields, from Stora will then be speaking about:

ID CHECKING

Gavin Shields from Stora will join our session to give a live demo of how Stripe’s ID checking service works and what happens in the background during a check. He will also explain why Stora chose to partner with Stripe specifically and provide an overview of the cost per ID check. Additionally, Gavin will update the group on the SSA UK’s recent changes to contract signing and ID verification. GDPR considerations regarding the storage of customer ID will also be addressed, with further details provided. Finally, Gavin will explore the verification of utility bills and bank statements, explaining why these types of ID verification are not always effective in Self Storage.

Stripe ID checking
SSAUK contract updates relating to ID checks and signing of contracts
Checking utility bills
Storage of ID
GDPR and
The cost of stripe ID checks.

Wassim Benazayez from Engage Management Services, will then be focusing on enquiry conversions.

ENQUIRY CONVERSION: EXPECT THE EXPECTED

Expect the Expected is a Learning Burst session on Sales designed to tackle the everyday challenges we all face but don’t always master. Together, we’ll explore practical ways to stay ahead and refine our approach. This session will cover the essentials of sales success, from sharpening your process with effective housekeeping to handling objections in fresh, strategic ways. The goal? To break free from bad habits, shift the focus to personality and service, and spend less energy on what we can’t control.