Members’ Networking Event – Nottingham

Martin will discuss the practical steps self-storage operators can take to reduce payment problems before they arise. The presentation will cover customer onboarding, clear payment terms, early warning signs, effective communication and when an overdue account should be escalated.

It will also explore common challenges within the self-storage sector, including customers leaving without providing an updated address, balances continuing to grow and the importance of keeping accurate agreements and customer information. Attendees will leave with practical ideas they can apply within their own businesses.