In the competitive self storage market, attracting and retaining the right talent is critical to the long-term success of any business. The first step in building a strong team is ensuring that you’re hiring the right people from the outset. The hiring process must go beyond just assessing qualifications; it’s about finding individuals who align with your company’s values, work culture, and customer service standards. During this session, we’ll dive deep into effective strategies for recruiting and interviewing candidates, from crafting clear job descriptions to identifying key skills and traits that will set your team up for success. Attracting top talent isn't just about filling positions; it's about finding people who are truly invested in your business and who can contribute to its growth.
Once you’ve successfully attracted the right candidates, the next challenge is retention. In self storage, employee turnover can be costly and disruptive. That’s why investing in a solid onboarding and training program is crucial. Onboarding should go beyond just paperwork; it should introduce new hires to the company culture, provide them with the tools and knowledge they need to succeed, and foster a sense of belonging from day one. Effective training programs are key to equipping employees with the skills they need to provide excellent customer service, manage operations efficiently, and feel confident in their roles. When employees feel supported and well-prepared, they’re more likely to stay engaged and committed to the business.
Finally, getting the hire right is not just a matter of filling a vacancy; it’s about ensuring long-term success for your self storage business. Poor hiring decisions can lead to high turnover, reduced customer satisfaction, and ultimately a negative impact on your bottom line. During our session, we’ll explore the importance of creating a structured, consistent process for hiring, interviewing, and offering roles, with a focus on identifying individuals who will thrive in the fast-paced, customer-focused self-storage environment. By investing in getting, it right from the start—through thoughtful recruitment, strong onboarding, and ongoing training—you’ll not only attract the best talent but also foster a workplace culture that leads to increased employee satisfaction, better customer experiences, and greater business success.
Join Oli Dunn for a session packed with practical insights and strategies to help you build a top-performing team in the self storage industry.
Speaker
Oliver (Oli) Dunn
Complimentary for SSA UK & FEDESSA Members only.
