Handling objections creatively and effectively is the difference between being order takers and sales professionals. Skills in objection handling often improve with experience, and this Hot Topics session is aimed at refining our skills in this area. We will be learning more about:
- What the most common objections in self-storage are and how we approach each of them in the most effective way.
- Why maintaining and confirming trust is the single most important thing in dealing with an objection and how to do this in a quick but powerful way.
- How to approach the next close, after we have dealt with the objection.
- How objections are linked to the closes we offer and that analysing our handling of objections also needs to include a reflection on which closes we operate with.
Speakers
Christel Land
Complimentary for SSA UK & FEDESSA Members only.
