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YSN Operator Member of the Year 2024

Applications are now open for the 2024 award, which is open to all YSN operator members. To enter simply read the instructions below and return your application to [email protected]  by midnight on Wednesday 29th May 2024.

Download the application form here

Mandatory requirements

  • The company must be a member of the SSA UK.
  • The YSN member must be an operator member and have been employed at the company for at least 12 months.
  • The YSN member cannot have a significant financial interest in the ownership of the property or business.
  • Entries must be provided in an electronic version; Word document or pdf are preferred.
  • A signed permission to publish form must be included with each entry.

Format of the entry

  • Place the YSN member name and store name at the top of the first page.
  • Explain how the YSN member’s performance has impacted the business.
  • Provide some background on the store, such as its size, location and history.
  • Provide supporting evidence to show the YSN member’s performance against relevant KPIs.
  • Provide a good quality photo of the YSN Member.
  • Use clear concise wording and paragraphs. Remember that the judges will be reading lots of entries, so make it as easy to read as possible and consider using a summary to make your key points stand out.

Judging Criteria

You should consider the following judging criteria when submitting your entry. The judges are looking for an outstanding YSN member and they will use the following criteria to help them decide between the finalists. If your YSN member has done something special that is outside these criteria then detail this but also cover the selection criteria.

Sales success

If the candidate works in a sales role how have they performed in terms of sales. This should include all areas associated with sales including but not limited to enquiry conversion rates, insurance sales success and other revenue streams. If the candidate does not work in a sales role, what contributions have they made that have indirectly increased company sales.

Customer Service

Providing customers with fantastic customer service is a great way to provide great value. How has the candidate performed when communicating with customers? Customer testimonials and reviews can help this category.

Operational Competence

How effective are they at completing the daily, weekly and monthly tasks required to operate a self-storage facility? How well have them performed when audited?


How well has the YSN member integrated with the company’s other employees? Are they a team player or are they more effective when left to get on with things?


How has the YSN member been innovative in the way that they work? Have they utilised software or processes outside of those that were in place when they started?


How has the YSN member influenced the marketing strategy within the business with innovative ideas. Please feel free to provide some examples.


How has the YSN member been involved with the local community?

Manager’s Input

Whilst the above categories will help us store the candidate we would also like their manager to provide feedback about their performance.


The judges will be appointed by the YSN board, and will include a variety of SSA UK members outside of the YSN to give a balanced view on the applications. The judges will unanimously select a winner. In addition, the judges may request a mystery shop, or organise a personal visit of some or all of the finalists to assist them in the judging process, or to verify the information provided.

If you have any questions about completing this entry please contact the YSN by emailing [email protected] or contacting the YSN board via whatsapp.

Good Luck!

Download the application form here