Customer Experience That Converts, Retains and Grows Revenue
As our market becomes increasingly competitive, a great customer experience isn’t a “nice to have”, it is a necessity. But how do we design a customer life cycle that delivers on customer satisfaction, conversion rates and revenue growth?
This is the topic we will be exploring in this Hot Topic webinar with Christel Land. Drawing on her decades of industry experience, she will share with us what works, what doesn’t and what the most common customer experience blindspots are in our industry.
- • How customer expectations have changed and what that means for the way we sell
- • Creating effortless move-in experiences that reduce friction and anxiety
- • Using communication, automation and service design to improve rental experiences
- • Why move-out experiences matter more than most of us realise
- • Practical and cost-effective ways to improve your customers’ overall experience with you
Complimentary for SSA UK & FEDESSA Members only.
