As technological advances in our industry provide us with more choices over how we operate our businesses, we continue to debate whether unmanned stores are the future.

If you are considering this option, how easy is it? And what do you need to consider?

Or are the skills of experienced staff a simply irreplaceable value that makes a business stand out against it’s competitors?

In this YSN Educational Session, we’ll cover three short topics:

Manned vs. Unmanned Stores

Dominic Coy (Alert Self Storage)

Richie Miller (City Safe Store Ltd)

Mark Simpson (Extra Room Storage)

ID Checking

Gavin Shields (Stora)

Top Tips for Converting Enquiries

Wassim Benazayez (Engage Management Services)

From panel discussions to live demos, this event promises to be varied and engaging. We have a selection of industry experts lined up to deliver each section, and, as always, there will be an opportunity to ask questions.

ID CHECKING

Gavin Shields from Stora will join our session to give a live demo of how Stripe’s ID checking service works and what happens in the background during a check. He will also explain why Stora chose to partner with Stripe specifically and provide an overview of the cost per ID check. Additionally, Gavin will update the group on the SSA UK’s recent changes to contract signing and ID verification. GDPR considerations regarding the storage of customer ID will also be addressed, with further details provided. Finally, Gavin will explore the verification of utility bills and bank statements, explaining why these types of ID verification are not always effective in Self Storage.

Stripe ID checking
SSAUK contract updates relating to ID checks and signing of contracts
Checking utility bills
Storage of ID
GDPR and
The cost of stripe ID checks.

Wassim Benazayez from Engage Management Services, will then be focusing on enquiry conversions.

ENQUIRY CONVERSION: EXPECT THE EXPECTED

Expect the Expected is a Learning Burst session on Sales designed to tackle the everyday challenges we all face but don’t always master. Together, we’ll explore practical ways to stay ahead and refine our approach. This session will cover the essentials of sales success, from refining your process through effective housekeeping to handling objections in innovative, strategic ways. The goal? To break free from bad habits, shift the focus to personality and service, and spend less energy on what we can’t control.