Speakers
Session
Note. Must be booked separately when purchasing your conference ticket. £120 per person.
Customer service is a crucial part of delivering customer satisfaction. This training session is designed specifically for the self storage industry and will provide you with the tools and skills needed to ensure your business delivers not just good, but excellent customer service, all the time, even in the most difficult and demanding of situations.
Christel Land is a popular business coach/consultant and an experienced sales and marketing trainer with extensive experience working in the self storage industry. She regularly delivers sales, service, and marketing training sessions for the SSA UK and FEDESSA. She started out in self storage over 20 years ago and since then she has worked at every level of the industry. It is this experience she brings to her training and coaching. Christel also works with web design and specializes in building smart booking systems for self storage websites. She is the author of the only book to date on sales in the self storage industry. Combining her engaging training style with an enormous amount of industry knowledge, Christel will give you all the tools you need to grow your sales skills and improve your performance.