David Hughes, Stora

In today’s increasingly digital self storage landscape, embracing and leveraging modern technology and operational innovation is essential to drive efficiency, improve operational performance, maintain profitability, enhance security and ensure customer satisfaction. This 20-minute presentation is designed to help operators understand how technology can transform every aspect of their business. The session will cover key areas including digital access systems, cloud-based management software, automated billing and reporting, remote monitoring, and customer-facing tools such as online bookings and self-service portals. Attendees will learn how to streamline operations, reduce costs, improve accuracy, and deliver a seamless customer experience. The presentation will also explore strategies for integrating new systems while maintaining service quality and operational control.

Modernisation and Tech-Driven Efficiency in Self Storage