Add-On Sales and Upselling: Maximising Revenue in Self Storage Operations

12.30pm – 12.50pm BST, Thursday 30 April 2026 ‐ 20 mins

Room: The Trade Show

Theatre Session

Maximising revenue from every customer interaction is essential. This presentation will provide you with a clear understanding of how to implement effective upselling strategies designed to help identify practical opportunities to increase income while enhancing the customer experience. Exploring how and when to introduce value-added products and services, such as insurance, packaging materials, premium unit locations, extended access, and more, you will learn how to present these options confidently and ethically, ensuring customers see them as helpful solutions rather than sales pressure.

Speakers

Lucy Maidman

Store & Secure Self Storage

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Lucy Maidman

Store & Secure Self Storage

Director of Store & Secure Self Storage in South England. I run the business with my sister Sophie and have been in the industry 15 years. We recently sold our first brand and are now building our second portfolio of stores. Love everything self storage!