AI in Your Customer Interactions

12.05pm – 12.25pm BST, Thursday 30 April 2026 ‐ 20 mins

Room: The Trade Show

Theatre Session

Explore how artificial intelligence is transforming customer engagement in self storage. Designed for operators of all sizes, the session will demonstrate practical ways AI can enhance enquiries, bookings, support, and retention without losing the personal touch that customers value. Attendees will learn how tools such as AI-powered chat, voice assistants, automated follow-ups, and smart CRM systems can improve response times, increase conversion rates, and deliver more consistent service. The presentation will also address data privacy, integration with existing systems, and common implementation challenges. Understand where AI can deliver immediate value, how to get started, and how to use technology to create smoother, more efficient customer experiences.

Speakers

Tim Brant Coles

Brant Self Storage

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Tim Brant Coles

Brant Self Storage

Tim Brant Coles is the owner and founder of Brant Self Storage with 6 sites operational and another 2 in development.  A combination of internal and external storage sites.  One of his stores uniquely uses shipping containers to form the structure for an internal storage solution. He opened his first store in 2008 after researching the industry through the SSA UK and has been a regular at SSA UK events ever since.  Always looking to learn from others but also put his own unique spin on his business.