Getting the Phone Ringing - Driving Enquiries and Bookings for Self Storage Operators

1.20pm – 1.40pm BST, Wednesday 29 April 2026 ‐ 20 mins

Room: The Trade Show

Theatre Session

In today’s competitive self storage market, generating consistent, high-quality enquiries is essential for sustained growth. This 20-minute session is designed to equip you with practical, proven strategies to increase inbound calls, online enquiries, and walk-in traffic. The session will highlight how to convert enquiries into confirmed bookings through improved call handling, customer engagement, and follow-up processes. By the end of the presentation, you will understand how to attract more leads, improve enquiry conversion rates, and ultimately increase occupancy and revenue, ensuring your phones keep ringing.

Speakers

Rachel Hand

Storage King

Find out more

×

Rachel Hand

Storage King

Rachel Hand is Chief Marketing Officer at Storage King and represents Management First, the UK’s leading third party self storage management platform. With over 20 years in the sector, she has a hands-on track record of using data led marketing, digital demand generation and brand building to drive occupancy, rate growth and across a diverse portfolio.