Speakers
Members' Conference Session
Vinay Parmar, vinayparmar.co.ukIn an increasingly competitive market, delivering a seamless, consistent, and memorable customer experience is essential for driving growth, retention, and long-term profitability. In this session, a leading customer experience specialist will guide delegates through how to elevate the customer journey at every stage, from first enquiry and online search to move-in, ongoing engagement, and long-term retention. Drawing on deep industry expertise, the speaker will share practical, actionable strategies to improve conversion rates, reduce friction, enhance satisfaction and loyalty, and build stronger, more enduring customer relationships by delivering an outstanding experience every time.
Whether an operator or a supplier, if you’re looking to sharpen your approach to customer experience, understand what truly drives loyalty, and explore the practical steps that separate good businesses from great ones, this is a session you won’t want to miss.
