Members' Conference Session
Rebecca Brown, ThinkWOWIn an increasingly competitive market, delivering a seamless, consistent, and memorable customer experience is essential for driving growth, retention, and long-term profitability. In this session, a leading customer experience specialist will guide delegates through how to elevate the customer journey at every stage, from first enquiry and online search to move-in, ongoing engagement, and long-term retention. Drawing on deep industry expertise, the speaker will share practical, actionable strategies to improve conversion rates, reduce friction, enhance satisfaction and loyalty, and build stronger, more enduring customer relationships by delivering an outstanding experience every time.