Advice to self storage operators on the COVID-19 Outbreak

Exlcusive information and resources for members are at the bottom of this page

Updated 2 November

Most of the UK is now either in a state of significant lockdown or considering one in the near future.  These lockdowns are similar to the national UK lockdown that began in March where people are being told to stay at home but can travel to work if they are a critical worker or do a job where it is not possible to work from home.  The real estate market also remains open in most regions.

Although this will have some impact on self-storage businesses, stores can remain open for use by essential services, those businesses that remain open and those individuals permitted to travel under government advice.  This includes key workers, online retailers, construction and trade workers, teachers, house moves and many other potential users of self storage.

However, we recommend that stores that are operating in a lockdown area should:

  • Update your websites with notices stating that while the store remains open it is only for essential services and people that are allowed to travel under the government guidance and advise customers as appropriate.
  • If you can manage your store remotely you should do so.
  • If staff need to be in the store, then limit their contact with customers and other people as much as possible.  If required to interact maintain a minimum of 2 meters separation, use protective screens and face coverings. Ensure the social distancing and protection systems put in place over the past few months are maintained.
  • Consider reducing staff and operating hours due to reduced use of the store by customers.
  • Consider opening the reception area on an appointment basis or only allowing one customer in at a time.
  • Retail sales of packaging products and other merchandise should be for storage customers only, who are permitted to travel.
  • Remain vigilant with your health and hygiene programme.
  • Update your COVID-19 risk assessment based on the current government advice and conditions.
  • If you do close your store, make sure you contact all customers and ensure you display emergency contact details prominently on all entry points notifying customers of the closure.

Updated 16 July

It is clear that social distancing provisions will need to stay in place for the foreseeable future and this must be considered within your self storage business.

The current social distancing procedures need to become a normal and functional part of your operation with a full store of customers.  Procedures that work during lockdown with limited visitors to the store may not be suitable once more people are traveling and your store gets busier.  Consider what you need to do as a business to ensure all customers and staff comply with social distancing.

Customers will need to wear face coverings when inside your reception area or retail shop. Staff are not required to wear face coverings if there are other suitable protections such as screens or a 2m seperation. 

We reccomend when taking customers on a tour of the store both customers and staff wear face coverings.

Customers do not need to wear face coverings when accessing their units.

More details on the exact measures self storage businesses should be taking along with details on cleaning processes, furlough, training, accessing government funding and other resources are in the members section of this website

Keep to the government recommendation of social distancing, minimise any contact between people.